Refund policy

We want you and your pet to love your order. If something isn't right, here's how returns work.

Returns
You can request a return within 30 days of delivery. Items must be unused, unwashed and in their original packaging. To start a return, email zuzskstore@gmail.com with your order number. Please don't send items back before we confirm your return, because returns sent without approval can't be processed.
Unless the item is damaged, defective or incorrect, the customer pays return shipping.

Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you, usually without needing the item back.

Items we can't accept back
For hygiene reasons, used grooming tools, used bowls and items that have been chewed or soiled can't be returned unless they arrived damaged or defective. Gift cards are non-refundable.

Refunds
Once your return is received and inspected, we'll email you. Approved refunds go back to your original payment method within 5-10 business days, depending on your bank.

Exchanges
The fastest way to get a different size or color is to return the item you have and place a new order.